Last Updated: June 26, 2026
At SoftCloudCove (“we,” “us,” or “our”), accessible from https://softcloudcove.com/, one of our main priorities is the privacy of our visitors and customers. This Privacy Policy document contains types of information that is collected and recorded by SoftCloudCove and how we use it.
By using our website, you hereby consent to our Privacy Policy and agree to its terms.
1. Information We Collect
We collect information that you voluntarily provide to us when you register on the Site, express an interest in obtaining information about us or our products, when you participate in activities on the Site, or otherwise when you contact us.
Personal Information:
When you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your:
- Name
- Billing and shipping address (if applicable)
- Email address
- Phone number
- Payment information (Note: We do not store your full credit card numbers. All payment transactions are processed securely through our third-party payment gateways).
Automatically Collected Information:
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site.
2. How We Use Your Information
We use the information we collect in various ways, including to:
- Process and fulfill your orders: This includes sending you your digital antivirus license keys and order confirmations via email.
- Provide customer support: Respond to your inquiries, technical support requests, and resolve any issues with your purchases.
- Communicate with you: Send you updates about your order, security alerts, and support messages.
- Improve our website: Optimize the user experience, analyze site usage, and improve our product offerings.
- Marketing (with your consent): Send you promotional emails about new products, special offers, or other information which we think you may find interesting. You can opt out of these emails at any time.
- Protect our business: Detect, prevent, and address technical issues, fraud, or other illegal activities.
3. How We Share Your Information
We do not sell, trade, or rent your personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners and trusted affiliates.
We may share your information with third parties in the following situations:
- Service Providers: We share data with third-party vendors who perform services for us, such as payment processing (e.g., Stripe, PayPal), web hosting, email delivery services, and data analysis.
- Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
- Business Transfers: If we are involved in a merger, acquisition, or asset sale, your personal information may be transferred.
Note: We do not share your personal data with the antivirus manufacturers (such as Norton, McAfee, Bitdefender, etc.) unless you voluntarily choose to register your product warranty directly with them.
4. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track the activity on our Service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier.
- Essential Cookies: Required for the website to function properly (e.g., keeping items in your shopping cart).
- Analytics Cookies: Help us understand how visitors interact with the website (e.g., Google Analytics).
- Preference Cookies: Remember your preferences and settings.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site, including the checkout process.
5. Data Security
We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems. All sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee its absolute security.
6. Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal data, including:
- The right to access, update, or delete the information we have on you.
- The right of rectification (to correct inaccurate data).
- The right to object to the processing of your data.
- The right to opt-out of marketing communications.
To exercise any of these rights, please contact us at support@softcloudcove.com. We will respond to your request within a reasonable timeframe.
7. Third-Party Links
Our Site may contain links to other sites, such as the official websites of the antivirus software we resell (e.g., Avast, TotalAV, Bitdefender, Norton, AVG, McAfee). If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
8. Children’s Privacy
Our Site is not intended for individuals under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.
9. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date at the top of this policy. You are advised to review this Privacy Policy periodically for any changes.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us using the details below:
SoftCloudCove
4943 Simpson Avenue
Harrisburg, PA 17101
United States
Phone: +1 (888) 388-1604
Email: support@softcloudcove.com
Website: https://softcloudcove.com/